Once you reserve our equipment, we block that inventory off exclusively for you. If you would like to cancel then this is our policy:
- More than 48 hours in advance – full refund
- Between 24-48 hours – 50% refund
- Less than 24 hours – you can reschedule to a different date.
- We do not issue refunds for no-shows or weather. In severe weather cases, we offer rain checks that never expire.
Lightning or heavy rain is the only reason we would not allow equipment to go out. From the customer’s perspective, there are no mid-trip rainchecks. This is a watersport and light rain does not prevent the activity from taking place. Also, there is nowhere for us to come to get people mid-trip should they decide to discontinue for light rain. We suggest switching to a shorter float option if that is a concern.
Once we have determined the weather is fine at the start, the customer is committed to the route of their choosing.