Welcome to Smooth Rapids Outfitters & Grill
Cancellation Policy
Once you reserve our equipment, we block that inventory off exclusively for you. If you would like to cancel then this is our policy:
- More than 48 hours in advance – full refund
- Between 24-48 hours – 50% refund
- Less than 24 hours – You can reschedule to a different date.
- We do not issue refunds for no-shows or weather. In severe weather cases, we offer rain checks that never expire.
Lightning or heavy rain is the only reason we would not allow equipment to go out. From the customer’s perspective, there are no mid-trip rainchecks. This is a watersport and light rain does not prevent the activity from taking place. Also, there is nowhere for us to come to get people mid-trip should they decide to discontinue for light rain. We suggest switching to a shorter float option if that is a concern.
Once we have determined the weather is fine at the start, the customer is committed to the route of their choosing.
PLEASE CALL FOR CANCELLATION!
Cookie Policy
A cookie is a small file that asks permission to be placed on your computer’s hard drive. If/Once you agree, the file is then added and the cookie helps to analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.
We may use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.